Reviews

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Based on 435 reviews
79%
(342)
9%
(37)
3%
(15)
4%
(19)
5%
(22)
Worst shopping experience

This has been my worst shopping experience ever. I ordered the items on Jan 06 and they were shipped on Jan 14. There were delays and I followed up on Jan 31. They confirmed the delays and offered me with either “a full refund” or “a reshipment”. I requested for a full refund as this order was for my mother, who came to take care of me postpartum and won’t be staying long. Since I requested the refund, they have been going back and forth with me using different verbiage to avoid the refund. After I shared that I can’t believe they are going back on their own words amidst my traumatic birth experience, they offered me an “immediate refund”. I think the word “immediate” is self-explanatory, meaning that they would process it at that moment. However, that was not the case. UPS stated that they delivered the package on Feb 10, but I never received it. Then they used the UPS investigation as an excuse to not honor the refund, again. More than one month has passed. I didn’t receive my package, and they have demonstrated the most unprofessionalism and miscommunication I have witnessed.

D
FrenchBeautyHub
Disappointed
Beware- bait and switch

I ordered a product at $21 and paid $15 shipping. When it arrived UPS said I owed $28 shipping, which I refused. This store said they made an error and would correct it. A month later they ask me to pay the extra money and they will pay me back. When I say no, I would like miy money back, they switch and say actually I need call UPS and I need to pay the whole fee and they will offer me $10 off. Shameful and unaccountable for their error. Instead of taking the responsibility, which they had already promised, they try to push off both the work and the cost of their error on to the customer. Do not trust this company they do not stand behind their products or their word. Total scam. I would never have paid $43 shipping on a $21 product.

Still waiting in TX

I ordered from this company 4 weeks ago and still haven’t received my package. The tracking is vague and says it’s in CA somewhere. Well, maybe it caught fire and burned?? I don’t know. I definitely would not recommend this company to anyone.

B
FrenchBeautyHub
Barbie Corley
Must Have

This is a must have for anyone with swollen, achy or tired legs. I love this, it works. Drains my legs of the excess fluid, revives them after a long day. I must have this!!!

P
FrenchBeautyHub
Phyllis Chang
CicaBiafine

This lotion is fabulous for my very dry skin.

R
FrenchBeautyHub
Rafael Cardoso
Arrived in 14 days

Takes a bit longer but delivers effectively! Only way to get this product in the US

A
FrenchBeautyHub
Amy Dressel-Demler
Fantastic Antiseptic

Hexomedine gel is a very effective and affordable antiseptic not found in the US. French Beauty Hub offers it a price less than other websites with a shipping cost that is reasonable (approximately $6). It arrived just under 3 weeks of purchase, which is fair considering it is shipped from Belgium. I've been using Hexomedine for over a year, and the product lasted me almost 11 months before needing to be repurchased. Definitely recommend for those curious about trying it. Also, I'd like to compliment the customer service staff for being professional, timely in response and very courteous.

A
FrenchBeautyHub
Anita Mohanessian
They send me a complete wrong item

First, I had to wait for three weeks until my package arrived. After opening the package, I noticed it’s a complete wrong item.

J
FrenchBeautyHub
Janet Fernandez
Have not received product

It has been 19 days and I have not received the product yet - Can’t wait to try it out

A
FrenchBeautyHub
Anne Ross
I have not yet received my order

I very much like this deodorant but I have not yet received my order.

L
FrenchBeautyHub
Lama El arja
Late products

It has been over 3 weeks and i did not receive my order yet , bad service. I am not ordering anymore from this website for sure.

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FrenchBeautyHub
Tatiana Williams
Order never arrived

It’s been 19 days since I placed my order. It hasn’t arrived. Very disappointed

I
FrenchBeautyHub
Ivania Mottos
Good soap for the face and body

Good soap for all your body.

Y
FrenchBeautyHub
Yasmin Terry
Love this product

I’m glad I’m able to get it in the US. I just moved here from France and have been using it for around 10 years. It has made a big difference.

H
FrenchBeautyHub
Houleye Niang Deidon

Really gentle on the skin

T
FrenchBeautyHub
Toshko Jelezarov
Delays

It was purchased two weeks ago. Although it is marked as completed, it has not been received. It appears it will not be delivered for at least another week. This has been a disappointing experience.

L
FrenchBeautyHub
Lisa Wyant
a little disappointed

It took the package quite awhile to arrive and then was not entirely effective.

K
FrenchBeautyHub
Karen Radius

Very gentle shampoo - softens my thin, fine, sometimes frizzy hair!

S
FrenchBeautyHub
Sarah Petersen
Love the texture and fragrance

I love how this lotion feels on my face. The cream is supple without being greasy and it smells like a warm summer day, I only wish I could purchase a larger tube for face and body but it doesn't seem to be available online.

M
FrenchBeautyHub
Mohammed Quayyum

Just needed the delivery to be faster it took so long .But excellent product

N
FrenchBeautyHub
Nancy Lane Kaplan

This is a great shower wash. Smells fantastic, cleans gently but throughly.
I highly recommend this product which is reasonably priced and ecologically packaged.

t
FrenchBeautyHub
trina cole
LOVE

It captures the smell and the feel of love. It is my favorite shower soap.

E
FrenchBeautyHub
Elias Arbid

It doesn’t damage my nails

A
FrenchBeautyHub
Aatiya Ahmad

Great

A
FrenchBeautyHub
Anna Sedlovskaya
Didn’t arrive :(

Hi! I’ve been waiting for ir for ~a month and it didn’t even arrive :( It says it did but clearly I don’t have it.