Contact Us

Customer care

How can we help?

Our team answers Monday to Friday, 9am to 7pm (Central European Time). Send us a message, or choose the channel that suits you below.

WhatsApp: reply in 12hRead the FAQ

Send us a message

We reply within 2 working days.

Message sent!

Thank you. Our team will reply by email within 2 working days. For a faster answer, message us on WhatsApp.

Quick answers

Most questions are answered in a few seconds here.

Track my orderFollow your parcel with your tracking number.Track →Returns and refunds14 days to return unused, unopened items.Read the policy →Delivery timesEurope 1–3 days, US and Canada 2–4 days express.See the FAQ →WholesaleProfessional orders and business accounts.Learn more →

Other ways to reach us

WhatsApp

+32 460 21 61 45

Fastest option. Expect an answer within 12 working hours.

Open WhatsApp

Email

contact@frenchbeautyhub.com

We reply within 2 working days. Allow a little more time after weekends, holidays and during promotions.

Send an email

Phone (US)

+1 928-857-2106

Monday to Friday: 2am–10am EST (UTC−4) / 11pm–7am PST (UTC−7).

Call us

Our address

FrenchBeautyHub
Rue des Soldats 113
1082 Berchem-Sainte-Agathe
Brussels, Belgium

Customer care hours

Monday to Friday, 9am to 7pm (Central European Time). Closed on weekends.

To get a faster answer

Include your order number and, for a damaged item, a photo of the product and the parcel.

Business and wholesale

For professional orders, email business@frenchbeautyhub.com or visit our wholesale page.