Shipping policy

DELIVERY TIME

FrenchBeautyHub ships its products worldwide from Belgium. The delivery time after dispatch depends on the destination country and the chosen shipping method. The estimated delivery time is indicated on the order payment page and is confirmed in the shipment confirmation email. This period does not include the duration during which the customs of the destination country holds the order for inspection.

Delivery times may vary from estimates during certain exceptional periods of increased e-commerce activity (e.g., Black Friday, Christmas, and holidays). We recommend making purchases with these considerations in mind to align expectations.

Carriers do not allow the scheduling of a specific delivery time. Therefore, it is essential to provide a correct and accessible delivery address during business hours, such as a workplace.

Orders are handed over to carriers within 4 to 7 business days after payment confirmation. This timeframe may be altered in exceptional situations, such as the need for payment review/validation or if a product is out of stock. In such cases, the customer is immediately contacted, and a solution is provided. The customer always has the option to cancel the order.

For comprehensive details on delivery times, please refer to this link.

Note: We exclusively deliver in standard quantities for domestic consumption. In specific cases (especially during discounts or promotions), we reserve the right to determine a maximum quantity we can provide or adjust handling, shipping, and delivery times to ensure a smooth delivery.

For deliveries without tracking or for orders with tracking but lacking updated delivery status, if the destination postal company declares the order as lost, we extend the option of either reshipment or a refund for the entire order amount.

All product prices, including discounted prices/promotions, are valid until further notice or while supplies last.