01Your right to return

If you change your mind, you can return unused and unopened items within 14 days of delivery, for any reason. Items must be sealed in their original packaging, with protective film, seals and labels intact, and returned with everything that came with them (samples and gifts included).

02How to return an item

• Email us at contact@frenchbeautyhub.com with your order number and the item(s) you want to return.
• Within 2 business days, we send you the return instructions.
• Ship the item(s) within 7 days after our confirmation, following those instructions.

Please wait for our instructions before sending anything. Parcels sent back without a return request cannot be accepted.

Return address:

03Return shipping costs

Return shipping is at your expense, unless the return is due to our error or to a damaged, incorrect or faulty product. In that case, we cover it and offer a replacement, refund or credit.

04Refunds

We inspect returned items within 5 business days of receiving them. If everything meets this policy, your refund is processed within 5 to 10 business days to your original payment method. Your bank may need a few extra days to show it.

If you prefer, we can issue a discount code for the same amount instead, valid for 12 months. Orders paid with PayPal more than 6 months ago cannot be refunded through PayPal: we will ask for your bank details.

05Items we cannot accept

• Items that have been opened or used
• Items returned without their original packaging
• Items received more than 14 days ago
• Products on clearance or marked as non-returnable, and gift cards
• B2B (business) purchases

06Damaged, incorrect or missing items

Please check your parcel before throwing away the packaging. If a product is damaged, missing or incorrect, contact us within 15 days of delivery with your order number, photos of the parcel, the shipping label, the items received and their batch numbers, and a short description.

If the parcel looks damaged, wet or opened at delivery, please refuse it and tell us right away. We review each case and offer the best solution: a refund, a partial refund, a reshipment or a discount. Complaints about allergic reactions are not eligible.

07Parcels returned to us

A parcel can come back to us because of an incorrect address, a refused delivery or because it was not collected. Once it is back, you can choose between a paid reshipment (if in stock), a discount code or a refund of the order amount, minus shipping costs.

For UPS and FedEx shipments, the carrier’s return fees are also deducted, and we confirm the amount with you first. If a parcel comes back for a reason that is not your fault, we reship it for free or refund it in full, as you prefer.

If you refuse to pay customs duties, customs may not allow the parcel to come back and it may be destroyed. In that case, we cannot issue a refund.

08Late or lost parcels

Delivery dates are estimates and do not include customs clearance. With standard shipping, we consider a parcel lost 1 month after the latest estimated date for EU destinations, and 2 months for the rest of the world. We then refund it or send a new parcel. For UPS, claims are accepted up to 3 months after the latest estimated date.