01About this policy

French Beauty Hub operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls regarding your personal information.

By using and accessing the Services, you acknowledge that you have read this Privacy Policy.

02Information we collect

“Personal information” means information that identifies or can reasonably be linked to you. Depending on how you use the Services, we may collect:

• Contact details: name, billing and shipping address, phone number and email address.
• Financial information: payment card and account details, transaction details and payment confirmation.
• Account information: username, password, security questions, preferences and settings.
• Transaction information: items you view, add to your cart or wishlist, buy, return, exchange or cancel.
• Communications with us: for example, what you write in a support request.
• Device information: device, browser, network connection, IP address and other unique identifiers.
• Usage information: how and when you use and navigate the Services.

03Where it comes from

• Directly from you, when you create an account, use the Services or contact us.
• Automatically, from your device, through cookies and similar technologies.
• From our service providers, when they process information on our behalf.
• From our partners or other third parties.

04How we use it

• To provide and improve the Services: process payments and orders, manage your account, arrange shipping, handle returns, enable reviews and recommend products.
• Marketing and advertising: send promotional emails, texts or mail, and show you online ads, including based on your activity on the Services.
• Security and fraud prevention: authenticate your account, secure payments and detect fraudulent or malicious activity. Please keep your account credentials private.
• Communicating with you: provide customer support and maintain our relationship with you.
• Legal reasons: comply with the law, respond to valid legal requests and enforce our terms and policies.

05Who we share it with

• Shopify, and vendors who perform services for us (IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
• Business and marketing partners, to provide marketing services and advertise to you. They use your information under their own privacy notices.
• Third parties you ask us to share with, for example to ship your products or through social media widgets or login integrations.
• Our affiliates, within our corporate group.
• In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms, and to protect our rights and those of our users.

06Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit may be shared with Shopify and with third parties located in other countries. We also use certain Shopify enhanced features that combine data from your interactions with our store, other merchants and Shopify. For these features, Shopify is responsible for processing your personal information and for handling your requests. Learn more in the Shopify Consumer Privacy Policy.

07Third-party websites

The Services may link to websites or platforms run by third parties. Please review their own privacy and security policies: we are not responsible for them. Information you share on public platforms, such as social networks, may be visible to others.

08Children

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your country. If you are the parent or guardian of a child who has given us personal information, contact us to have it deleted. We do not knowingly “sell” or “share” personal information of anyone under 16.

09Security and retention

No security measure is perfect, and information sent to us may not be secure while in transit. Please avoid sending sensitive information through unsecure channels. How long we keep your information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce our policies.

10Your rights and choices

Depending on where you live, you may have some or all of these rights. They are not absolute, and in some cases we may decline a request as permitted by law.

• Access: ask for access to the personal information we hold about you.
• Deletion: ask us to delete it.
• Correction: ask us to correct inaccurate information.
• Portability: receive a copy and ask us to transfer it to a third party.
• Opt out of sale, sharing or targeted advertising, as defined by applicable law.
• Communication preferences: unsubscribe from promotional emails at any time. We may still send you emails about your account or orders.

If you live in the UK or European Economic Area, you may also object to or ask us to restrict processing, and withdraw your consent at any time (this does not affect processing done before).

To exercise your rights, contact us using the details below. We will not discriminate against you for doing so. We may need to verify your identity, and you may appoint an authorised agent. To learn about rights related to data processed by Shopify, visit privacy.shopify.com.

11Complaints

If you have a complaint about how we process your personal information, please contact us first. Depending on where you live, you may appeal our decision or lodge a complaint with your local data protection authority. For the EEA, see the list of data protection authorities.

12International transfers

We may transfer, store and process your personal information outside your country. For transfers out of the European Economic Area or the UK, we rely on recognised mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

13Changes and contact

We may update this Privacy Policy to reflect changes to our practices or for legal or regulatory reasons. We will publish the new version here and update the “Last updated” date.

For any question about this policy, or to exercise your rights, email contact@frenchbeautyhub.com or write to French Beauty Hub, Avenue de l’Exposition Universelle 53, 1083 Brussels, Belgium. For the purposes of data protection law, we are the data controller of your personal information.