We carefully select every item to make your shopping easy and safe:

• Secure online payment, with your card fully protected
• Free express shipping above a minimum order, shown at the top of the site for your country
• A customer service team that answers your questions Monday to Friday
• Simple order tracking

Your order is checked, packed and shipped from our warehouse in Belgium within 48 to 72 hours.

• Europe: 1 to 3 working days
• United States and Canada: 2 to 4 working days with Express Shipping, 5 to 12 working days with Standard Shipping

These times can’t include delays outside our control, such as customs checks, strikes or other events.

Check that your package is in good condition and wasn’t damaged in transit, ideally in front of the delivery person.

Keep the packaging: you’ll need it if you return a product or use your right of withdrawal.

Yes. Contact us and we’ll explain what to do.

You have 14 days from receipt of your order to request a refund, as long as the products are returned unused and unopened. Return shipping costs are paid by you. See our returns policy.

To keep delivery fast, your order may be shipped in several packages. Your tracking number shows whether other packages are still on their way.

If a package is still missing after delivery, email our customer service and we’ll look into it.

No. Return shipping costs are paid by the customer.

First check your card’s expiry date, and that your first and last name are entered correctly. You may also have reached your card’s spending limit.

If so, contact your bank. If the problem continues, try another card or payment method.

Our site is protected by a 256-bit SSL certificate, and your data is protected with the same level of security used by banks. Read more in our privacy policy.