FrenchBeautyHub (VAT BE1003506273), whose registered office is located at Avenue de l’Exposition Universelle 53, 1083 Brussels, Belgium, operates the website www.frenchbeautyhub.com and offers a curated selection of French pharmacy and dermo-cosmetic products for worldwide delivery.

By visiting our website or placing an order, you agree to the terms and conditions described below. These terms are governed by Belgian law and do not override any statutory consumer rights you may have.

FrenchBeautyHub reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be published on our website.

1. Personal Data Protection

Your privacy matters to us. FrenchBeautyHub ensures that all personal data is treated confidentially and in compliance with applicable regulations. Please consult our Privacy Policy for full details.

You may unsubscribe from our newsletter at any time using the link in our emails or by contacting us via the contact form.

You can also access, modify or delete your personal information by logging into your customer account.

2. Shipping Policy

We ship all orders within 48 business hours after payment confirmation, from our Belgian fulfillment center.

Delivery costs are calculated at checkout based on destination, shipping method and weight. A tracking number will be provided once your order is shipped.

We offer standard and express international shipping. Estimated delivery times are visible at checkout. Please note these times may vary depending on customs processing in the destination country.

3. Use of Promotional Codes

All discount codes provided by FrenchBeautyHub are strictly personal and non-transferable. Sharing, posting or reproducing codes on public forums or coupon platforms without our consent is prohibited.

We reserve the right to cancel orders that use promotional codes in an unauthorized manner and to suspend associated customer accounts.

4. Duties & Taxes

Orders shipped outside the European Union may be subject to import duties and/or taxes. These fees are the customer’s responsibility and vary by country.

Please check with your local customs office to determine if your order will incur additional charges.

5. Customs Restrictions

All products available on FrenchBeautyHub are authorized for sale and use in the European Union.

It is the customer’s responsibility to ensure that imported products comply with their country’s regulations. If a package is returned due to import restrictions, we will issue a store credit for the product value, minus any shipping and return costs incurred.

6. Returns & Refunds

If you are not satisfied with your purchase, you may return unopened and unused products within 30 days of delivery.

Return conditions:

• Product must be sealed in their original packiging.
  
  
• Returns must be initiated via our contact form or email.
  
  
• Return shipping costs are the customer's responsibility unless the return is due to an error on our part.
  

Return address:

FrenchBeautyHub

Avenue de l’Exposition Universelle 53

1083 Brussels

Belgium

Once we receive and inspect the return, we will issue a refund to the original payment method within 10 working days.

7. Order Issues & Lost Packages

If you haven’t received your package within the estimated delivery time, please contact our support team. We will investigate and provide a solution: either reshipping the order or issuing a refund, depending on the situation.

Lost packages are eligible for a full refund or replacement, once confirmed by the carrier.

8. Cancellations

Orders can be canceled free of charge as long as they haven’t been shipped yet. After dispatch, you may refuse delivery or return the order (shipping costs remain at your expense).

9. Damaged or Missing Items

If your order arrives damaged or is missing items, please contact us within 15 days of delivery with:

• Order number
  
  
• Photos of the packaging and products
  
  
• A clear description of the issue
  

We will evaluate the case and offer the most suitable solution: refund, reshipment, or discount.

10. Collaboration Program

Influencers and content creators may be invited to join our collaboration program and receive personalized discount codes. These codes are valid for a limited time and cannot be shared without our permission. Orders placed using these codes may be subject to additional conditions and verification.

If you have any questions about our terms, feel free to contact us at contact@frenchbeautyhub.com.

Yes — if you change your mind, you can return any unused and unopened item within 30 days of receiving your order. Products must be returned in their original packaging, with all seals and protective films intact.

To request a return:

1. Contact us through by email at contact@frenchbeautyhub.com.
2. Provide your order number and list the item(s) you wish to return.
3. Wait for our return instructions before sending anything back.

Please note: Returns must be shipped within 7 days after receiving our confirmation. Return costs are at the customer’s expense unless the return is due to an error on our part.

Once your return is received and inspected, your refund will be processed within 5 to 10 business days. The refund will be issued to the original payment method, or as a store credit if you prefer.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a damaged, incorrect, or faulty product. In such cases, we will do everything possible to make things right — including offering a replacement, refund, or credit.

Products that have been opened, used, or are returned without original packaging cannot be accepted. Orders returned due to incorrect delivery information or because they were not collected will be refunded minus shipping and handling costs.

We are committed to ensuring a smooth and respectful experience for every customer. If you have any concerns about your order, please don’t hesitate to reach out — we’re always here to help.

Once we receive and inspect the returned item(s), we will process your refund within 5 to 10 business days. Refunds are issued to the original payment method used during the purchase.

Alternatively, we can issue a discount voucher for the same value, valid for 12 months.

• Items that have been opened or used
• Products returned without original packaging
• Items received more than 30 days ago
• Products on clearance or marked as non-returnable
• Orders refused due to unpaid customs duties

If your package is returned to us due to an incorrect address, refusal, or not being picked up on time:
• We can reship the order (shipping fees apply), or
• We can issue a refund, minus the shipping costs and any return fees charged by the carrier.

If your order arrives damaged or incomplete, please contact us within 15 days of delivery at contact@frenchbeautyhub.com. Include your order number, clear photos, and a description of the issue. We’ll evaluate your claim and offer the best solution — a refund, reshipment, or discount code.

Shopping on FrenchBeautyHub is simple and secure. Just add your favorite products to the cart and proceed to checkout. You’ll receive a confirmation email as soon as your order is placed.

We accept the following secure payment methods:
• Credit and debit cards (Visa, MasterCard, American Express, Maestro)
• PayPal
• Apple Pay / Google Pay (depending on your device)
• Bancontact (for Belgium)

All payments are processed securely via encrypted connections. Your data is protected at every step.

Orders are usually processed within 48-72 hours (business days). You will receive an email with a tracking number once your order is shipped.

An invoice is automatically sent to your email after purchase. If needed, you can request a commercial invoice by contacting us.

If your payment didn’t go through or if you need assistance, feel free to reach out. We’re here to help!

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on https://frenchbeautyhub.com/ (hereinafter referred to as the “Site”).

PERSONAL INFORMATION COLLECTEDWhen you visit the Site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone and cookies installed on your device. Additionally, when you browse the Site, we collect data about the specific pages or products you view, as well as the websites or search terms that directed you to the Site, as well as information about your interaction with the Site. Site. This automatically collected information is collectively referred to as “Device Information.”

We collect Device Information using different technologies:

- “Cookies”: Here is a list of cookies that we use. We list them here to give you the choice to allow them or not.

_session_id: unique session identifier, allows Shopify to store information related to your session (source, landing page, etc.).
no data retained, persists for 30 minutes since last visit. Used to track our website provider's internal statistics, recording the number of visits.
no data stored, expires at midnight (depending on the visitor's location) the following day. Calculates the number of visits to a store per unique customer.
cart: unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id: unique session identifier
storefront_digest: unique identifier, undefined if the store has a password, used to determine if the current visitor has access.

- “Log files”: these record Site activity, collecting data such as your IP address, the type of browser you are using, your Internet service provider, your referring and exit pages, as well as timestamps .

- “Invisible pixels”, “tags” and “pixels”: these electronic files record information about your navigation on the Site.

Additionally, when you purchase or attempt to purchase on the Site, we collect certain information about you, such as your name, billing address, shipping address, payment information (including customer numbers credit card number), your email address and telephone number. This automatically collected information is called “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

USE OF YOUR PERSONAL INFORMATIONGenerally, we use the Order Information we collect to process orders placed on the Site (including processing payment information, preparing to ship your order, and sending invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;
- Evaluate fraud or potential risks;
- Provide you with information or advertisements about our products or services, in accordance with your preferences.

We use the Device Information (in particular your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimize our Site (for example, by generating analytics on how which our customers browse and interact with the Site, as well as to evaluate the performance of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATIONWe share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store. To learn more about Shopify's use of your Personal Information, please review their privacy policy available at: https://www.shopify.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the Site. To learn more about Google's use of your Personal Information, please review their privacy policy available at: https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information

Shopping at FrenchBeautyHub is simple, fast, and secure. We ship worldwide from Belgium and prepare all orders within 48 business hours. Here’s how it works:

1. Add to Cart

Browse our categories or use the search bar to find your favorite French pharmacy products.

Once you’ve found what you want:

• Select the product
  
  
• Click Add to cart
  
  
• When you’re ready, click the cart icon at the top of the page and select Checkout
  

You can place your order as a guest or log in to your customer account if you have one.

2. Delivery Details

Enter your full name and shipping address using Latin characters only (English alphabet).

Select your preferred shipping method:

• Standard (5–12 business days)
  
• Express (2–4 business days)
  

Shipping costs are calculated automatically at checkout based on destination, package weight, and chosen delivery method.

🚚 Free Shipping: Available from a minimum order amount, depending on your country (visible at checkout).

3. Secure Payment

We accept several secure payment methods:
• Credit/Debit Card
• PayPal
• Apple Pay / Google Pay (depending on your device)
• Local payment methods in select countries (e.g. Bancontact, iDEAL, MBWay)

All prices are charged in the currency displayed at checkout. Your total is shown clearly before you confirm your order.

4. Promo Codes

If you have a discount code:

• Enter it in the Discount field during checkout
• Click Apply
Only one promo code per order. Some codes may not apply during promotional events or with other offers.

5. Order Confirmation

Once your payment is confirmed, you will receive an order confirmation email.

A shipping confirmation with tracking details will follow as soon as your order is dispatched (within 48 hours).

🧴 Samples: When available, free samples are added to your order. These are random and subject to stock availability. They do not appear in your order summary.

We ship worldwide from Belgium.

Orders can be delivered to your home, workplace, hotel, or to a freight forwarding or relocation company of your choice. Please note that once a package is accepted at one of these locations, FrenchBeautyHub cannot be held responsible for any loss or damage that may occur afterward.

Shipping Costs & Delivery Times

Shipping costs and estimated delivery times are calculated automatically at checkout. They vary depending on:

• The destination country
• The total weight of your order
• The type of delivery service selected

If you’re shipping to an island, please select the country it belongs to in the dropdown menu.

Free Shipping Conditions

We offer free shipping above a minimum order amount depending on the country. However, in some cases, shipping costs may still apply even if your order reaches the free shipping threshold. This applies when:

• The order is unusually heavy
• The product requires special handling (e.g., perfumes shipped by air)
• The order includes items from a promotion that cannot be combined with free shipping

Special Products (Perfumes, Aerosols)

Some items, such as perfumes and aerosols, are classified as dangerous goods and must follow strict shipping regulations:

• FrenchBeautyHub is certified to ship such products
• These items may only be shipped to certain destinations
• A flat fee of €20 may apply due to special shipping requirements

Carrier Process & Delivery Follow-Up

For shipments outside the European Union, customs or the carrier may need to contact the recipient before delivery to confirm identity or address details. Please be sure to check your messages and respond promptly to avoid delays.

In some cases, local postal services may report a failed delivery attempt even if you were not notified. If the tracking page shows a pickup location (e.g., a local post office), we recommend visiting that location as soon as possible before the item is returned to us.

If there is no clear pickup location on the tracking page, please contact the carrier directly with your tracking number for assistance.

Customs Clearance & Delays

Please note that customs clearance times are not included in the estimated delivery timeframe.

Each country has its own import regulations, and we have no control over possible delays caused by local customs inspections.

If you have a promotional or discount code, you can apply it during the checkout process once your shopping bag contains all the products you wish to purchase.

At the checkout page, just below the payment method section, you’ll find a field to enter your discount code. Paste the code there and click “Apply Coupon”—the discount will be automatically applied to your order total.

Please note:

• Each discount code can only be used once and is limited to one code per order.
• Discount codes may not be valid in combination with other promotions (e.g. Black Friday offers).
• Make sure to check the specific conditions and expiration date of your code before applying it.

For the best results, we recommend copying and pasting the code directly from the email you received.

At FrenchBeautyHub, all orders are prepared and shipped within 48 hours (excluding weekends and public holidays). Once an order is packed and handed over to the carrier, no changes can be made.

Before your order is shipped:

If your order hasn’t been dispatched yet, you can change the delivery address or cancel it directly via the “View Order Details” link in your confirmation email.

Alternatively, you can email us with your order number and request, and our team will help you as soon as possible.

After the order has been shipped:

Once the package has left our warehouse, any modifications depend on the shipping provider:

• Standard Mail: No modifications can be made after dispatch.
  
• DHL: You may be able to update the address or cancel the delivery if it hasn’t reached the final stage. Contact DHL directly.
  
• UPS: Address changes and cancellations are possible before the first delivery attempt. Please contact UPS customer service.
  
• FedEx: Depending on your location, FedEx may allow limited changes before the first delivery attempt. Contact your local FedEx office promptly with the tracking number.
  

If changes are no longer possible, you may either refuse the package upon delivery or return it at your own expense once it’s been received.

Please note:

In situations where fraud is suspected, FrenchBeautyHub reserves the right to cancel and refund the order without prior notice to protect all parties involved.

Once your order is confirmed, we are unfortunately unable to modify it — this includes adding, removing, or exchanging items.

If your order has not yet been shipped (within 48 hours):

You can cancel the order and place a new one. To cancel quickly, please use the link in your confirmation email (“View Order”). If you experience any issues, feel free to contact us at contact@frenchbeautyhub.com with your order number and request.

If you have an account with us, reordering is very easy — your past orders are available in your personal space, and you can quickly add those products back to your cart.

If your order has already shipped:

• Standard Shipping: You can refuse delivery or return the parcel after reception (return shipping fees apply).
  
• Express Shipping (FedEx / UPS / DHL): In some cases, we may still request a return from the carrier. Contact us quickly to check.

Are free samples included?

Yes, we include free samples when available. They are:

• Samples are selected at random.
• They are not listed in your cart or confirmation email.
• They are not included for deliveries to countries with strict customs restrictions.

If you’ve accidentally provided an incorrect or incomplete address when placing your order, it’s important to act quickly. An invalid address may result in the parcel being returned to FrenchBeautyHub, and any related costs (return fees, reshipping, etc.) will be the customer’s responsibility.

🛠 How to fix it:

• If your parcel is shipped via FedEx, UPS or DHL, you may still be able to request a delivery change directly with the carrier, as long as the parcel stays within the same country.
• For standard shipping (postal service), address changes are not possible after dispatch.

We highly recommend double-checking your delivery details before confirming your purchase to avoid any delays or extra charges.

At FrenchBeautyHub, our inventory is constantly refreshed — we receive new stock almost daily from our official distributors, ensuring optimal freshness for every order.

🧴 Cosmetics:

Most of our products have a high turnover rate, but by policy, we guarantee a minimum shelf life of 6 months from the time you receive your product.

Please note that in the European Union, many cosmetic items are not required to carry a specific expiration date. Instead, they include the PAO (Period After Opening) symbol — a small open jar icon (e.g. “12M”) indicating how many months the product can be safely used after opening.

💊 Supplements & ingestible items:

For food supplements or other ingestible products, we ensure a minimum of 6 months shelf life before the expiry date.

If you need a specific expiry date before placing an order, feel free to contact us — we’ll be happy to check for you!

🧾 If you placed your order while logged into your account, simply go to your “My Orders” section. There, you’ll find the full order history and a download link for each invoice.

📧 If you checked out as a guest or weren’t logged in, don’t worry — your invoice can still be downloaded via the shipping confirmation email you received once your order was dispatched.

For deliveries within the European Union:

FrenchBeautyHub complies with the EU VAT One Stop Shop (OSS) scheme, which ensures proper VAT is applied according to the destination country.

What this means for you:

• The invoice reflects the local VAT rate of your delivery country;
• All tax and invoice details follow the applicable EU legislation.

🔍 Want to know more? You can read about the OSS framework on the official European Commission website.

🇪🇺 For delivery within the European Union:

No, you won’t have to pay any additional taxes. Local VAT is already included in your order total, and no customs duties apply to intra-EU shipments.

🌍 For deliveries outside the European Union:

Orders shipped to non-EU countries are sent Delivery Duty Unpaid (DDU) — this means local import duties, VAT, or customs taxes are not included in the product price.

• You, the recipient, are responsible for paying any customs fees, taxes, or clearance costs required by your country.

• These charges must typically be settled directly with the delivery carrier (national postal service, DHL, UPS, etc.) to receive your package.

• In some cases, customs authorities may request additional documentation before releasing your shipment. Unfortunately, we cannot anticipate the specific requirements or fees in advance, so we recommend checking with your local customs office before ordering.

🚚 Express Shipping with Duties Paid:

For select destinations, we also offer express delivery with Duties Paid (DDP). This means:

• All customs fees and duties are paid in advance.
• DHL will handle the clearance process for you.
• No additional fees will be charged on delivery.

📌 Important: If you’re presented with an additional invoice upon delivery, it is likely for local customs duties—not for the shipping fee, which is already included in your order total.

Need help? Reach out to your local courier (Postal Service, DHL, FedEx or UPS) for clarification on import duties in your area.

If some items from your order are missing, don’t worry — there are usually two common explanations:

1. Your order may have been split into multiple shipments

To ensure faster or safer delivery, some orders are sent in more than one package. This can happen when:

• The total weight or volume is high
• You’re using express delivery (e.g., DHL), and the order includes several products
• Certain products require special handling

📦 Check your shipping confirmation email — if your order was shipped in multiple parcels, you’ll see separate tracking numbers listed. Each package may arrive on different days.

2. One or more items may have been out of stock

Sometimes, an item becomes unavailable after the order is placed. If that happens:

• We’ll notify you by email right away
• A refund for the unavailable item(s) will be issued within 10 business days

At FrenchBeautyHub, we’re committed to offering the best possible service. If you encounter any issue with your order, our Customer Care team is here to help. Please review the guidelines below before reaching out to us through our contact form.

📦 If your order hasn’t been delivered yet:

Before filing a complaint about a delay, please keep in mind:

• The delivery estimates provided in your shipping confirmation are approximate and may vary, especially with standard shipping.
• Customs procedures, particularly outside the EU, are beyond our control and may extend the delivery time.

How long should I wait before reporting a lost package?

• For EU destinations: You may report a package as lost 1 month after the maximum estimated delivery time.
• For non-EU destinations: The timeframe is 2 months.
• For DHL deliveries: Claims made more than 3 months after the expected delivery date won’t be accepted.

We take full responsibility for your order until it’s delivered. If a delay renders your purchase no longer useful, we’re happy to offer a refund in line with our policy.

Refund conditions:

1. You may request a refund before the order is delivered, provided you refuse the package and the return process is confirmed via tracking.
2. If the order isn’t delivered or attempted within the periods above, we will issue a refund.
3. For orders without tracking, if the local postal service confirms the parcel is lost, we’ll offer a refund or a reshipment, depending on your preference.

📭 If there was a delivery attempt:

If the package appears damaged, wet, opened, or shows any signs of tampering, please reject the delivery and notify us immediately.

📦 If you received your order but something’s wrong:

Please check the contents of your package before discarding the packaging. If something is missing, damaged, or incorrect, contact us at contact@frenchbeautyhub.com within 30 days of delivery.

To speed up resolution, include the following in your email:

1. Your order number

2. Photos of the packaging, shipping label, received items, and the batch numbers

3. A clear description of the issue

Each case is evaluated individually. Depending on the situation, we may offer:

• A full or partial refund
• A discount on your next purchase
• A replacement of the affected item(s)

Please note that complaints received after 30 days from the delivery date cannot be accepted.