Track My Order
Track my order
Enter the tracking number from your shipping confirmation email to follow your parcel, wherever it is.
What happens after you order
From our warehouse in Belgium to your door.
Prepared in 48–72h
Your order is checked and packed in our warehouse, then handed to the carrier.
Tracking email sent
As soon as your parcel ships, you receive an email with your tracking number.
Delivered to your door
Europe: 1–3 working days.
US and Canada: 2–4 working days with Express, 5–12 with Standard.
Tracking questions
Quick answers to the most common questions.
My tracking isn’t updating
Tracking can take 24 to 48 hours to show the first scan after we hand your parcel to the carrier. International parcels may also pause during customs checks.
I only received part of my order
Large orders are sometimes shipped in several parcels, each with its own tracking number. Check your emails for a second shipping confirmation.
My parcel shows delivered but I don’t have it
Check with your neighbours, building reception or mailbox first. If you still can’t find it, contact us within a few days and we’ll open an investigation with the carrier.
Need help with your delivery?
Our team answers by WhatsApp and email, Monday to Friday.