Shipping policy
Processing time
Orders are prepared in our warehouse in Belgium within 48–72 hours (business days) after payment is confirmed. You receive a tracking number by email as soon as your parcel ships.
Delivery times
- Standard delivery: 5–12 business days
- Express delivery: 2–4 business days
Delivery times are estimates and do not include customs clearance. Large orders are sometimes sent in several parcels, each with its own tracking number.
Shipping costs
Shipping costs are calculated at checkout based on destination, weight and delivery method. Free shipping is available above a minimum order amount, which depends on your country.
Perfumes and aerosols are classified as dangerous goods. They can only be shipped to some destinations, and a special shipping fee may apply.
Customs & duties
Orders shipped outside the European Union are sent Delivery Duty Unpaid (DDU), unless the checkout says otherwise. Import duties, taxes and clearance fees are the customer’s responsibility and are usually paid to the carrier on delivery.
For some destinations, we offer express delivery with duties paid (DDP): all fees are paid in advance and nothing is charged on delivery.
You are responsible for checking that our products can be imported into your country. If you refuse to pay customs duties, customs may not allow the parcel to come back and it may be destroyed. In that case, we cannot issue a refund.
Delivery address
Please check your delivery address carefully. If a parcel comes back because of an incorrect address, a refused delivery or because it was not collected, we can reship it (shipping fees apply) or refund it minus shipping and return costs.
Late, lost or damaged parcels
With standard shipping, we consider a parcel lost 1 month after the latest estimated date for EU destinations, and 2 months for the rest of the world. We then refund it or send a new parcel. For UPS, claims are accepted up to 3 months after the latest estimated date.
If your parcel arrives damaged, or an item is missing or incorrect, contact us within 15 days of delivery at contact@frenchbeautyhub.com with your order number and photos.
Tracking and more answers: Shipping & FAQ.