FAQ's

At FrenchBeautyHub™, our items are carefully selected to ensure maximum customer satisfaction and shopping experience. ​ With many advantages!

★ Order online with 100% secure credit card protection

★ Free Delivery!

★ Customer service available 24/5 to answer your needs and questions

★ Easy and intuitive order tracking



What are the delivery times ?
Delivery times: To process your order, design your products with care and love and deliver them, the FrenchBeautyHub™ team needs a delay of 4 - 7 working days. Our team will do everything possible to deliver your order to you as quickly as possible.

The deadlines indicated cannot take into account potential delays for administrative reasons (e.g.: customs checks), strikes, pandemics or other things which are beyond the prestige collection™'s control.

Delivery times: Delivery times for the United States and Canada are estimated between 2-4 business days for Express Shipping and between 5 - 12 business days for Standard Shipping.



What should I do once I receive my order?
Once your order is delivered and received, take care to check that your package is in good condition and that it has not been damaged by transport; do this check in the presence of the delivery person to limit problems.

A word of advice: keep the packaging in mind, it could be useful to you in the event of returning the product and it will be essential if you wish to benefit from your right of withdrawal.



The package received does not correspond to my order, can I be refunded?
Of course, contact us and we will tell you the procedure to follow.

You have 30 days from receipt of your order to request a full refund of your order and we will return the affected products in good condition. (if the product is unused and opened)

Return costs remain your responsibility, do not hesitate to refer to our returns policy.



One or more items are missing from my order ?
To optimize delivery times and to avoid excessively long waiting times for our customers, your order can be shipped in the form of several packages.

The tracking number allows you to check if one or more packages are being delivered by our carriers.

If one or more packages remain missing after delivery, do not hesitate to contact our customer service by email (Available 24/5).



Are return costs covered?
Return costs are and remain your responsibility.



My bank card has been declined, what should I do?
Several checks may be necessary.

Start by checking the validity date of your bank card. Have the “Last Name” and “First Name” fields been completed correctly? An authorized ceiling may have been exceeded.

In this case, contacting your bank may be legitimate. If the problem persists, change your payment method or bank card.



Is my information secure?
Our site is equipped and protected by a 256-bit SSL security certificate. The strings in the URL prove that the site will not disclose or remember your personal information.

All your information is protected at the same level of security as banks. If you would like more information, our legal notices are available for reading.